Shipping, Returns & WARRANTY

SHIPPING POLICY

- We offer standard shipping for all orders made in Mia Pasione™  Online Store.


- Orders are shipped on business days only.


- For in-stock items, your order should be processed and ship within 3 - 7 working days after order

  verification and credit approval.


- You will never be charged more than the amount stated on your order confirmation.


- Free shipping is provided if the order (after discount, if applicable) is USD 180 and above.


- All shipments are processed in Hong Kong.


- We do not deliver to P.O boxes.


- Orders will be processed and shipped once credit card authorization is received. For more

   information about payment options, click Payment Methods.


- You will not be billed for items purchased with a credit card until the items have shipped.


- International: We ship items purchased from this website to Worldwide, except specific     

   countries/regions.
 

- Note that during festive periods, please allow more time for delivery. We do apologize for the

  inconvenience caused.

Return & Warranty Policy

Return Policy

Due to the nature of the product itself, we do not accept non-defective returns or exchanges on items that have been opened. Used or opened products may not be returned or exchanged unless they are defective.

All products should be returned unmarked and in their original, undamaged packaging box as this is considered part of the product. Products that are returned without or in a damaged or marked packaging box will not be accepted.

Unless the return or exchange is caused by our error or defective products, customers are responsible for any shipping or handling costs. Please send us an email and our customer service representative will contact you to arrange the details. 


Pre-authorization is required for all returns and exchanges.

Defective Items

Goods are classified as faulty if they are received damaged, or where a manufacturing defect occurs within 30 days of purchase. Please note that items that are damaged as a result of misused or man-made damage are not considered to defect. Please send us an email and we will replace it for the same model and color subject to availability.

One Year Warranty

The item has a one year warranty. Please send us an email for the defective unit. We will replace it for the same model and color subject to availability

Please note that items that are damaged as a result of misused or man-made damaged are not insured by the one-year warranty policy.

All one-year warranty claim must be made within one year after purchase. For your protection, please keep the receipt and any warranty card that is included with the product. 

Email: enquiry@miapasione.com